What you need to know.
Frequently Asked Questions
Yes, we are accredited with Transport NSW and Infrastructure (no. 31586) and operator under the Coach Operators 1990 Passenger Transport Act. As such we comply with operation under government standards e.g.; of Good Repute, Safety of Passengers/Public and Vehicle Maintenance. All insurances are held i.e; public liability, comprehensive motor vehicle and workers compensation.
All motorway tolls, standing time, parking fees and GST are included in prices unless otherwise stated based on information provided at time of booking. If charter varies from stated booking confirmation there may be additional costs. Should your group be delayed, there may be extra charges (refer; our Terms & Conditions).
Bookings can be made via phone or email. All bookings will be confirmed in writing with the vehicle to be supplied stated. The vehicle specified in the confirmation will be the one supplied except in circumstances beyond our control. In this situation we will supply as close to the original vehicle booked as possible. A deposit of $100.00 (inc. GST) is required (non-refundable) with the balance payable on or by the booking date. Exceptions, small group private airport/shipping transfers and school charters.
Prices quoted are valid for 30 days from the date of enquiry. Buses are also subject to availability at the time of booking. A deposit is required to secure a booking and once this is received the bus is set aside.
- Payment can be made either by Electronic Funds Transfer (EFT) Commonwealth Bank – St Clair Branch BSB 062 453 Account No. 1011 5706
- Credit Card (we accept Amex/Mastercard/VISA) please kindly note; we do not carry credit card facilities on our buses therefore if you would like to use this method of payment this must be arranged through our office
- Bank Cheque or Money Order
We charge 1.3% on credit card payments. We accept Visa, Mastercard and Amex.
A deposit of $100.00 is required (non refundable) with balance payable on the booking day. Exceptions, small group private charter airport/shipping transfers… no deposit required.
All motorway tolls, standing time, parking fees and GST are included in prices unless otherwise stated based on information provided at time of booking. If charter varies from stated booking confirmation there may be additional costs. Should your group be delayed, there may be extra charges (refer to our Terms & Conditions).
Operating hours are 24 hours, 7 days per week. Office hours are 9.00am to 5.00pm Monday to Friday. 9.00am to 12.00pm Saturdays/Sundays. Outside of these hours we are contactable via email firstname.lastname@example.org. Emergency contact 1300 799 782
The consumption of food or drink (except water) is not permitted to be consumed on our buses unless approved by the operations manager. There may be exceptions for particular charters however this must be approved by our operations manager. Please do not ask the driver for permission it must be arranged at the time of booking.
All drivers are licensed with Transport NSW and Infrastructure and hold a “driver’s authority” license. As such they have had their driver’s history, working with children, fit and proper person National Police checks completed. All vehicles have “computerized vehicle monitoring systems” to record all drivers hours and operation on the road.
- Payment can be made either by Electronic Funds Transfer (EFT) Commonwealth Bank St Clair Branch BSB 062 453 Account No. 1011 5706
- Credit Card (we accept AMEX/Mastercard/VISA) please kindly note; we do not carry credit card facilities on our buses therefore if you would like to use this method of payment this must be arranged through our office (this payment method will attract a bank merchant credit card transaction fee of 1.3%)
- Bank Cheque or Money Order
Unless there has been approval granted by Operations Manager there is no charge for the first 30 minutes for mini buses and 15 minutes for coaches. We reserve the right to not extend the departure time in this situation as we may have other charters to attend to however we aim to be as flexible as possible.
Craig’s Mini Buses will always check for delays/early arrivals and try to accommodate you in this instance. In the event that we have another commitment we will try our best to provide you with as much notice as possible if we are unable to carry out your transfer. In the case of shipping transfers your earliest advice to any changes would be greatly appreciated. If a charter cannot be carried out and has been prepaid, Craig’s Mini Buses will remit funds to hirer.
We do not have any wheelchair accessible vehicles. We can however transport collapsible walking frames and wheelchairs.
Smoking or vaping is not permitted on any of our vehicles (this is a statutory law).
Buses cannot access dirt or unsealed roads unless this has been approved by us prior to the charter (we need to investigate accessibility first)
Passengers are not permitted to stand in buses (this is a statutory law).
Any monies (including deposits or balance of charter payments) will be refunded in the event that a charter has been impacted by Covid 19 regulations or if the client prefers will be transferred to a future booking as per the customers preference.