Frequently Asked Questions

Are you a proper registered bus operator?

Yes we are accredited with Transport NSW and Infrastructure (no. 31586) and operator under the Coach Operators 1990 Passenger Transport Act. As such we comply with operation under government standards e.g. of Good Repute, Safety of Passengers/Public and Vehicle Maintenance. All insurances are held i.e. public liability, comprehensive motor vehicle and workers compensation.

All motorway tolls, standing time, parking fees and GST are included in prices unless otherwise stated based on information provided at time of booking. If charter varies from stated booking confirmation there may be additional costs. Should your group be delayed there may be extra charges (refer; our Terms & Conditions).

How do I make a booking?

Bookings can be made via phone or email. All bookings will be confirmed in writing with the vehicle to be supplied stated. The vehicle specified in the confirmation will be the one supplied except in circumstances beyond our control. In this situation we will supply as close to the original vehicle booked as possible.

How long does the quotation remain valid?

Prices quoted are only guaranteed if booked on the day the enquiry was made. Buses are also subject to availability at the time of booking.

How long does the quotation remain valid?

Prices quoted are only guaranteed if booked on the day the enquiry was made. Buses are also subject to availability at the time of booking.

What are the payment options?

  • Payment can be made either by Electronic Funds Transfer (EFT) Commonwealth Bank – St Clair Branch BSB 062 453 Account No. 1011 5706
  • Credit Card (we accept Mast/VISA) please kindly note; we do not carry credit card facilities on our buses therefore if you would like to use this method of payment this must be arranged through our office
  • Bank Cheque or Money Order
  • Cash

Are there any credit card surcharges applied?

We do not charge any surcharge fees.

How do I secure the booking?

A deposit of $100.00 is required (nonrefundable) with balance payable on the booking day. Exceptions, small group private charter airport/shipping transfers… no deposit required.

Does the quoted price include additional costs?

All motorway tolls, standing time, parking fees and GST are included in prices unless otherwise stated based on information provided at time of booking. If charter varies from stated booking confirmation there may be additional costs. Should your group be delayed there may be extra charges (refer; our Terms & Conditions).

What are your operating hours?

Operating hours are 24 hours, 7 days per week. Office hours are 9.00am to 5.00pm Monday to Friday. 9.00am to 12.00pm Saturdays. Outside of these hours we are contactable via email craig@craigsminibuses.com.au. Emergency contact 1300 799 782

Is the consumption of food or drink permitted to be consumed on the bus?

The consumption of food or drink (except water) is not permitted to be consumed on our buses. There may be exceptions for particular charters however this must be approved by our Operations Manager. Please do not ask the driver for permission it must be arranged at the time of booking.

How do I know that the driver is of a high standard?

All drivers are licensed with Transport NSW and Infrastructure and hold a “driver’s authority” license. As such they have had their driver’s history, working with children, fit and proper person checks completed. All vehicles have “computerized vehicle monitoring systems” to record all drivers hours and operation on the road.

What are the payment options?

  • Payment can be made either by Electronic Funds Transfer (EFT) Commonwealth Bank St Clair Branch BSB 062 453 Account No. 1011 5706
  • Credit Card (we accept Mast/VISA) please kindly note; we do not carry credit card facilities on our buses therefore if you would like to use this method of payment this must be arranged through our office
  • Bank Cheque or Money Order
  • Cash

What if I or my group is running late?

Unless there has been approval granted by Operations Manager there is no charge for the first 30 minutes for mini buses and 15 minutes for coaches. We reserve the right to not extend the departure time in this situation as we may have other charters to attend to.

What if my flight/ship/train is delayed or arrives early?

Craig’s Mini Buses will always check for delays/early arrivals and try to accommodate you in this instance. In the event that we have another commitment we will try our best to provide you with as much notice as possible if we are unable to carry out your transfer. In the case of shipping transfers your earliest advice to any changes would be greatly appreciated. If a charter cannot be carried out and has been prepaid, Craig’s Mini Buses will remit funds to hirer.

Are the buses wheel chair accessible?

We do not have any wheelchair accessible vehicles. We can however transport collapsible walking frames and wheelchairs.

Is smoking permitted on buses?

Smoking is not permitted on any of our vehicles (by law).

Can buses travel on unsealed roads?

Buses cannot access dirt or unsealed roads

Are passengers permitted to stand in buses?

Passengers are not permitted to stand in buses.